Monday, January 21, 2013

Where Customer Service Creates Value



          Although consumers may rate the value of a company through the product(s) and/or service(s) that are sold, customer service and how the company treats its consumers on a day-to-day basis also plays a large part in determining the overall value of a company. One company that comes to mind which provides great products and that truly cares about its customers is Zappos. Not only is the customer service known for being extremely respectable, but they will do whatever they can in their power to help the customer get what they are looking for. Situations have occurred where customers have called customer service looking for a certain shoe product that Zappos did not have. Even though Zappos was not carrying the item at that particular time, customer service found the shoe being sold in one of its competitors stores and directed the customer to the store to make sure they got what they wanted. With over 19 thousand online reviews these past twelve months, Zappos has achieved an almost perfect ranking of 4.8 stars out of 5. If you don’t believe me, check out the link posted below! 

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