Although consumers may rate the value of a company through
the product(s) and/or service(s) that are sold, customer service and how the
company treats its consumers on a day-to-day basis also plays a large part in determining
the overall value of a company. One company that comes to mind which provides
great products and that truly cares about its customers is Zappos. Not only is
the customer service known for being extremely respectable, but they will do
whatever they can in their power to help the customer get what they are looking
for. Situations have occurred where customers have called customer service
looking for a certain shoe product that Zappos did not have. Even though Zappos
was not carrying the item at that particular time, customer service found the shoe
being sold in one of its competitors stores and directed the customer to the
store to make sure they got what they wanted. With over 19 thousand online
reviews these past twelve months, Zappos has achieved an almost perfect ranking
of 4.8 stars out of 5. If you don’t believe me, check out the link posted
below!
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